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Technical Support Specialist I at Vibrant Emotional Health - ApplyBlast

Technical Support Specialist I

Vibrant Emotional Health

11 days ago

3.1 on Glassdoor

New York City, New York, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Technical Support Specialist I provides frontline technical support in a 24/7/365 environment, serving as the primary point of contact for users experiencing technical issues. This role involves troubleshooting common problems, documenting support activity, resolving incidents, and escalating complex issues to appropriate teams. Success in this position requires strong customer service, clear communication, and the ability to work effectively in a fast-paced support environment.

Responsibilities

Resolve incoming support tickets and phone requests within established SLAs
Troubleshoot Windows and macOS systems with standard business applications
Image configure and deploy laptops and desktops for new hires

Skills

About Vibrant Emotional Health

vibrant.org

Headquarters

New York, New York, United States

Company Size

201-500 employees

Founded

1969

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Vibrant Emotional Health provides mental health and emotional support services across the United States, including crisis resources such as the 988 Suicide & Crisis Lifeline and the Disaster Distress Helpline. Through technology-enabled services and community wellness programs, it connects individuals and families with care and leads advocacy and education to drive systemic improvements in mental health.