Quality Insights Analyst, Premium Support (Italian Speaking)

Airbnb(8 days ago)

IrelandOnsiteFull TimeSenior$56,100 - $66,000Customer Support

About this role

A Quality Insights Analyst for Premium Support at Airbnb supports the delivery and continuous improvement of premium-tier customer experiences for high-net-worth guests and hosts. The role delivers data-driven insights and collaborates with leadership and cross-functional teams to uphold Airbnb’s reputation for high-touch, luxury support. This is a full-time position based in Ireland.

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Required Skills

Quality Assurance
Service Monitoring
Transaction Monitoring
Root Cause Analysis
Data Analysis
Coaching
Reporting
Process Improvement
Stakeholder Management
Tableau

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About Airbnb

airbnb.com

Airbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.