Quality Insights Analyst, Premium Support (Portuguese)

Airbnb

1 month ago

4.1 on Glassdoor

Remote

Full Time

Senior

1 applicant

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About this role

The Quality Insights Analyst for Premium Support at Airbnb is responsible for ensuring premium-tier customer interactions meet high standards of luxury hospitality and personalized engagement. The role focuses on monitoring service quality, producing insights and reports, and driving continuous improvement initiatives. The analyst partners with leadership and cross-functional teams to influence coaching, operational changes, and strategic decisions that protect customer trust and brand reputation.

Skills

About Airbnb

airbnb.com

Airbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.