Asurion

Specialist, Quality & Insights

Asurion(1 day ago)

RemoteFull TimeMedior$38,000 - $48,000Customer Solutions
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About this role

The Quality & Insights Specialist evaluates customer interactions to ensure they meet quality standards, compliance, and customer experience expectations. They produce evaluation data to support coaching and operational accountability, contributing to the overall quality program.

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Required Skills

  • Quality Assurance
  • Call Monitoring
  • Customer Service
  • Evaluation
  • Feedback
  • Documentation
  • Compliance
  • Calibration
  • Call Center
  • QA Tools

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