Quality Lead
Duckard(27 days ago)
Toronto, ONOnsiteFull TimeSenior$47,000 - $47,000Customer Service
Apply NowAbout this role
The Quality Team Lead at Teleperformance is responsible for managing the company's Quality Assurance program within contact center operations. The role focuses on ensuring quality standards, SLAs, and client expectations are met, while driving continuous process and team performance improvements.
Required Skills
- Quality Assurance
- SLA Management
- Root Cause Analysis
- Data Analysis
- Team Management
- Communication
- Process Improvement
- Quality Frameworks
- Client Relations
- Reporting
About Duckard
tp.comTP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.
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