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sysaid
The Quality Lead will own and govern quality gates within an AI-native development platform and in production, establishing monitoring guidelines and evaluation processes. This role leads a team of engineers to ensure reliability, performance, and user experience, while providing independent authority to block sub‑par output and reporting key quality metrics.
SysAid is an AI-powered IT Service Management (ITSM) platform that helps IT teams automate workflows, manage incidents, requests, changes, and assets, and deliver faster, more proactive IT service. The platform features AI agents, a copilot assistant, a self-service portal, and 1,000+ integrations to streamline help desk operations and reduce manual workload. SysAid serves organizations across education, healthcare, manufacturing, and other industries looking to modernize and scale their IT service delivery.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for sysaid.
sysaid didn’t post a salary, so this is our estimate from similar listings.
8% below the average for this role