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Quality Specialist, German at Taskrabbit - ApplyBlast

Quality Specialist, German

Taskrabbit

2 days ago

3.2 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Quality Specialist, German role focuses on monitoring and evaluating customer service interactions to ensure adherence to quality standards and enhance overall customer satisfaction. The position involves analyzing performance metrics, providing constructive feedback to agents, and identifying process improvements to support service excellence. This role requires fluency in German and English to effectively collaborate with customer support teams and leadership.

Responsibilities

Monitor and evaluate customer service interactions to ensure quality standards
Analyze customer service metrics and key performance indicators to identify trends
Provide constructive feedback and coaching to agents to improve performance

Skills

About Taskrabbit

taskrabbit.com

Headquarters

San Francisco, California, United States

Company Size

201-500 employees

Founded

2008

View Profile

Taskrabbit is an on‑demand services marketplace that instantly connects people and businesses with vetted local independent contractors (“Taskers”) for same‑day help with cleaning, furniture assembly, home repairs, moving, mounting, errands and other household chores. Customers book via the website or app to see transparent pricing, reviews and secure payments. Taskrabbit operates across North America and Europe and is part of the IKEA Group, focused on fast, reliable home‑service solutions.