Rapid Response Agent
Tdmgroup
About this role
A Rapid Response Agent in User Support Services provides first-line technical support to IT users, handling incoming requests, resolving issues promptly, and assisting with system and software troubleshooting in a team environment.
Skills
Qualifications
About Tdmgroup
tdmgroup.netTDM Group is a global Managed Business IT Service (M-BiTS) provider that aligns technology with business outcomes through a holistic, strategic approach. They deliver fully managed IT support and professional services—including 24/7 support, managed backup & disaster recovery, cloud solutions (Microsoft 365 and Azure), network services, and cyber security tools such as phishing simulators. Founded in 1997 and staffed by a 51–200 person team, TDM helps organisations manage IT infrastructure, strategy and operations to improve resilience and accelerate business performance.
About Tdmgroup
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$57k – $77k
per year