RCS Quality Assurance Senior Officer (Outsourcing)
UOB(2 months ago)
About this role
A Contact Center Quality Analyst at UOB is embedded in the Technology and Operations function to support the bank’s contact center quality frameworks and control environment. The role contributes to operational consistency and management reporting to uphold service standards across UOB’s channels.
Required Skills
- Call Monitoring
- Internal Audit
- Report Writing
- KPI Management
- Data Analysis
- Risk Assessment
- Compliance
- Communication
- Relationship Management
- Problem Solving
+1 more
Qualifications
- Bachelor's Degree
About UOB
uobgroup.comUOB is rated as one of the world's top banks, with a global network of 500 branches and offices across 19 countries and territories in Asia Pacific, Europe and North America.
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