Customer Contact (Quality Assurance), Specialist
AIA(2 months ago)
About this role
A Customer Contact Quality Assurance Specialist at AIA ensures consistent, high-quality customer experiences across support channels and helps uphold the company’s service standards. The role supports continuous improvement and performance culture to advance AIA’s customer-focused mission. It aligns quality efforts with broader business goals to enhance customer outcomes.
Required Skills
- Quality Assurance
- Call Review
- Coaching
- Data Analysis
- Reporting
- KPI Monitoring
- Training Design
- Feedback Delivery
- Communication
- Organization
+2 more
About AIA
aia.comAIA provides insurance solutions to both individuals and businesses. Find out more about our services and latest updates.
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