RCS Team Lead – Follow Ups/Denials

The RCS Team Lead supports the day-to-day operations of centralized specialty scheduling and referral management teams, ensuring adherence to workflows and delivering a consistent patient experience. This role involves acting as a subject matter expert, providing real-time coaching, and serving as an escalation point for scheduling issues and patient concerns. The position requires monitoring call volume, work queues, and referral activity while tracking team and individual performance metrics to drive continuous improvement.