REAL TIME ANALYST

Philip Morris International(1 month ago)

Iași, RomaniaOnsiteFull TimeJunior$49,386 - $66,739 (estimated)Customer Service

About this role

The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and optimizing real-time performance across customer service channels. The role acts as the control center for daily operations, ensuring service levels and productivity targets are met through effective intraday management and coordination with operational teams.

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Required Skills

Workforce Management
Real-Time Monitoring
Analytical Skills
Problem-Solving
Communication

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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