Real Time Analyst

Jack and Jen Child Care Center(1 month ago)

OnsiteFull TimeJunior$38,317 - $52,345 (estimated)Workforce Management / Operations

About this role

The Real Time Analyst supports the PSC contact center by monitoring real-time contact volumes and staffing levels to ensure customer service targets and SLAs are met. As a member of the Workforce Management (WFM) group, the role helps manage daily operational needs across multi-site patient support centers and contributes to optimizing service levels, productivity, and scheduling. The position focuses on aligning resources to patient demand to improve satisfaction and contact center efficiency.

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Required Skills

Real-Time Monitoring
Forecasting
Scheduling
Reporting
Workforce Management
ACD Platforms
WFM Platforms
Analytics
Communication
Attendance Management

+3 more

Qualifications

Bachelor's Degree Preferred

About Jack and Jen Child Care Center

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Diversity Employment is a free job board that connects jobseekers with diverse and inclusive, equal‑opportunity employers. The site aggregates searchable job listings and employer information to help underrepresented candidates find career opportunities and help employers reach diverse talent. Focused on promoting workplace inclusion, it positions itself as a go‑to resource for candidates and organizations seeking equitable hiring. The platform also maintains an active social presence to share opportunities and resources with its community.

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