Real Time Analyst
Domestic(1 month ago)
About this role
A Real Time Analyst at Domestic & General joins the Operational Support team to support the organisation’s contact centre service delivery. This fixed-term, full-time role contributes to meeting service-level objectives and supports the company’s customer-focused culture. The position is flexibly based with regular visits to the Nottingham office.
Required Skills
- Capacity Planning
- Verint WFM
- Contact Centre
- Shrinkage Models
- Telephony
- Genesys Cloud
- Scheduling
- Routing
- Adherence
- Analytical Skills
+2 more
About Domestic
domesticandgeneral.comDomestic & General is the UK’s leading provider of specialist warranties for kitchen appliances, boilers, consumer electronics, and more. Get a quote today.
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