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Real Time Analyst at Probe Group - ApplyBlast

Real Time Analyst

Probe Group

2 days ago

Quezon City, Metro Manila, Philippines

Onsite

Full Time

Junior

0 applicants

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About this role

The Real Time Analyst at Probe Group is responsible for real-time monitoring and schedule adherence tracking, ensuring accurate reporting and effective communication of staffing information. The role involves analyzing call volumes and performance metrics, generating reports, and collaborating with cross-functional teams to address system-related issues and support operational goals.

Responsibilities

Perform real-time monitoring and schedule adherence tracking
Monitor call volumes and alert operations management on threshold violations
Generate and report agent schedule adherence and employee occurrences

Skills

About Probe Group

probe.group

Headquarters

Melbourne, Victoria, Australia

Company Size

1-10 employees

View Profile

We are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.