Probe Group
The Workforce Real Time Analyst at Probe Group is responsible for real-time monitoring, schedule adherence tracking, and managing staffing requirements across a 24/7 operation. The role involves analyzing call volumes, generating reports, and ensuring accurate workforce management data to support operational efficiency. This position requires close collaboration with operations, IT, and telecommunications teams to resolve system issues and maintain optimal staffing plans.
We are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Probe Group.
Probe Group didn’t post a salary, so this is our estimate from similar listings.
20% below the average for this role
Morgan Stanley kicks off buyer search for outsourcing group Probe
Jul 6, 2021
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