Real Time Scheduling Analyst
NJM Insurance Group(18 days ago)
About this role
The Real Time Analyst at NJM Insurance Group plays a vital role in monitoring and managing the performance of the contact center in real-time. This role involves overseeing call queues, adjusting resources, and providing operational insights to ensure optimal contact center performance within a hybrid work environment.
Required Skills
- WFM
- Call Queues
- Performance Monitoring
- Data Analysis
- Team Collaboration
- MS Office
- Real Time Monitoring
About NJM Insurance Group
njm.comNJM Insurance Group provides auto, homeowners, renters, and business insurance. No Jingles or Mascots, just great insurance.
View more jobs at NJM Insurance Group →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at NJM Insurance Group
Similar Jobs
Senior Real-Time Analyst
NATIONAL(5 days ago)
Real Time Analyst
DoorDash Mexico(2 months ago)
Real Time Analyst/Short Term Capacity Planner
TAG - The Aspen(16 days ago)
Real Time Analyst
Jack and Jen Child Care Center(1 month ago)
Workforce Management Analyst - Remote
Flagstar Bank(2 days ago)
Senior Real-Time Analyst
NATIONAL(12 days ago)