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Recovery Negotiator Advisor at Hastings Direct - ApplyBlast

Recovery Negotiator Advisor

Hastings Direct

5 months ago

3.7 on Glassdoor

Bexhill

Hybrid

Full Time

Junior

0 applicants

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About this role

A Recovery Negotiator at Hastings Direct supports the Recovery department by managing non-fault claims and recovering costs from responsible parties, including third-party insurers and policyholders.

Responsibilities

Communicate effectively with policyholders and stakeholders via phone, written correspondence, and webchat to provide updates and resolve claims.
Assess and validate claims, ensuring policy coverage, setting accurate reserves, and processing payments in line with procedures.
Manage claims proactively using diary systems, handling scheme claims within agreed terms, and escalating suspected fraud appropriately.
Investigate liability and make informed decisions on claim outcomes, including admissions or disputes.
Work towards individual and team KPIs, contributing to overall business performance and continuous improvement.

Skills

About Hastings Direct

hastingsdirectcareers.com

Headquarters

Bexhill-On-Sea, England, United Kingdom

Company Size

1001-5000 employees

View Profile

Hastings Direct is an agile, data and digitally focused general insurance provider to the UK market, offering a full range of car, van, bike, and home insurance products. With over 4,800 colleagues, the company operates from offices in Bexhill-on-Sea, Leicester, and London. Hastings Direct is known for its dynamic, flexible culture and commitment to serving customers across the UK.