Referral Coordinator, Communications Center
Rochester Regional Health(3 months ago)
About this role
The Referral Coordinator in the Communications Center serves as the first point of contact for patients, physicians and payers to coordinate referrals and schedule appointments across the health system. The role supports patient navigation, portal enrollment, and registration while aiming for first-call resolution and maintaining compliance with policies. It contributes to overall patient satisfaction by collaborating with physician offices and clinical departments to prepare patients for visits.
Required Skills
- Customer Service
- EMR
- Portal Management
- Scheduling
- Communication
- Multitasking
- Computer Proficiency
- Referral Liaison
- Compliance
Qualifications
- Associates Degree (Preferred)
- CHAA - Certified Healthcare Access Associate (NAHAM)
About Rochester Regional Health
rochesterregional.orgRochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, and beyond.
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