Reimbursement Specialist

The Reimbursement Specialist provides customer service support to patients, healthcare providers, and insurance companies to answer inquiries, process service requests, assess benefits coverage, and manage barriers to patient access to therapy. The role involves performing benefit verifications, coordinating prior authorizations, reviewing patient assistance enrollment forms, and determining patient eligibility for programs. The specialist communicates eligibility to patients and providers, handles inbound calls, and utilizes internal technology platforms to process claims and maintain workflows. The position requires a service-minded approach, strong communication skills, and adherence to compliance and company policies.