Reimbursement Specialist

The Reimbursement Specialist provides customer service support to patients, healthcare providers, and insurance companies to answer inquiries, process service requests, assess benefits coverage, and manage barriers to patient access to therapy. The role involves performing benefit verifications, coordinating prior authorizations, reviewing patient assistance enrollment forms, and determining patient eligibility for programs. The specialist communicates eligibility status, resolves customer concerns, and utilizes internal technology platforms to complete claims processing and maintain workflows.