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RELATIONSHIP MODELS ASSOCIATE II at BBVA - ApplyBlast

RELATIONSHIP MODELS ASSOCIATE II

BBVA

3 months ago

4.1 on Glassdoor

Lima

Onsite

Full Time

Senior

0 applicants

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About this role

This role focuses on diagnosing customer experiences through journey mapping and service blueprints to identify pain points and define strategic action plans. Responsibilities include leading root cause analysis meetings, analyzing NPS data and operational metrics, and designing optimized processes to improve overall customer satisfaction and retention.

Responsibilities

Diagnose customer experience journeys using mapping and blueprinting tools.
Lead root cause analysis meetings to reduce negative experiences and increase NPS.
Design and implement optimal process flows based on data-driven insights.
Manage the full lifecycle of improvement projects from design to execution.
Develop training materials and documentation for optimized operational processes.