Customer Journey and NPS Specialist
Centrica(4 days ago)
About this role
The Customer Journey & NPS Specialist at Bord Gáis Energy is responsible for leading the Voice of the Customer and NPS programs, analyzing customer feedback to improve the end-to-end customer experience. The role involves working across multiple teams to identify pain points and implement impactful improvements, with a focus on customer insights and journey mapping.
Required Skills
- Customer Insights
- Journey Analysis
- NPS
- VoC Platforms
- Data Analytics
- Survey Tools
- Customer Satisfaction
- Root Cause Analysis
- Data Privacy
- Dashboard Management
Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Centrica
Similar Jobs
Analista SR de Consumer Insights
Electrolux Group(14 days ago)
Senior Customer Journey Manager
Lloyds Bank(14 days ago)
Customer Journey Manager
Lloyds Bank(25 days ago)
Manager, Customer Journey Design & Management
AFFIN Group(4 months ago)
Lead Member Insights, UK/Europe
Careers at Tide(2 months ago)
Senior Consumer Experience Professional
Humana(14 days ago)