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© All Rights Reserved. ApplyBlast.com
Pylon
Pylon is seeking an on-site Senior Enterprise Customer Success Manager to lead complex B2B post-sales migrations, acting as the primary expert for implementing their platform while dismantling legacy support systems like Zendesk. The role involves end-to-end project management for data transfers and process enablement, requiring deep product fluency and the ability to juggle 20+ simultaneous client engagements with zero failure rates.
Pylon is an agentic B2B support platform that enables humans and AI agents to collaborate on customer work — investigating, resolving, and acting on every signal across channels like Slack, Microsoft Teams, email, chat, WhatsApp, and more. The platform offers a suite of specialized AI agents (Assist, Background, Slack, and Support Agents) alongside core tools including ticketing, knowledge base, account intelligence, workforce management, and analytics. Trusted by 1,500+ B2B companies globally, Pylon is purpose-built to help support teams direct AI agents rather than do the work themselves.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Pylon.
Pylon didn’t post a salary, so this is our estimate from similar listings.
5% above the average for this role
Nov 7, 2025
