Remote Call Center Supervisor

TechOp Solutions International(4 months ago)

RemoteFull TimeMedior$80,833 - $109,024 (estimated)Contact Center Operations

About this role

A Contact Center Supervisor role supporting a Government client, responsible for overseeing day-to-day contact center operations and driving performance improvements. The position is remote but requires the candidate to reside in the Columbia, SC metropolitan area and work closely with agents and the Government client.

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Required Skills

Communication
Supervision
Workforce Management
Schedule Management
Quality Assurance
Performance Management
Coaching
Training
Customer Support
Client Engagement

Qualifications

HS Diploma or Equivalent
Government Agency Suitability

About TechOp Solutions International

techopsolutions.net

TechOp Solutions International is a consulting firm specializing in technology and operational resource management. The company offers a range of services designed to help organizations optimize their technology use, streamline operations, and enhance performance. With a focus on delivering tailored solutions, TechOp Solutions leverages industry expertise to support clients in achieving their strategic objectives effectively.