Contact Center Supervisor

The Contact Center Supervisor provides day-to-day guidance and support to a team of 10–20 Contact Center Agents, focusing on team performance, coaching, and operational support to ensure consistent service delivery. This role involves monitoring agent performance, handling escalations, and partnering with leadership and QA teams to maintain service levels and adherence to established standards. The position is based on-site in Mechanicsburg, PA, supporting operations during standard business hours.