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Remote Customer Care and Sales Advisor at Cable One, Inc. - ApplyBlast

Remote Customer Care and Sales Advisor

Cable One, Inc.

3 months ago

Texas

Onsite

Full Time

Junior

0 applicants

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About this role

As a Customer Care and Sales Advisor I at Sparklight, you will serve as a supportive voice for customers by handling billing inquiries, scheduling services, and guiding product changes. The role involves building trust through empathetic communication while resolving issues and retaining customers who are considering disconnecting. You will also utilize telephone-based selling skills to negotiate household spend, upsell additional services, and meet weekly sales activity goals.

Responsibilities

Respond to inbound customer inquiries via phone or ticketing systems
Resolve standard issues and educate customers on resolution steps
Negotiate household spend and upsell additional services
Meet or exceed weekly and monthly sales activity goals
Manage add, change, and delete requests in hosted platforms

Skills

About Cable One, Inc.

cableone.biz

Headquarters

Phoenix, Arizona, United States

Company Size

1001-5000 employees

Founded

1983

View Profile

Cable One, Inc. is a leading broadband communications provider that connects over 1.1 million residential and business customers across 24 states through its Sparklight® brand. The company offers a variety of connectivity and entertainment services, including Gigabit Internet speeds, advanced WiFi, and video solutions, leveraging a robust fiber-powered network. In addition to serving residential customers, Cable One provides scalable and cost-effective solutions for businesses of all sizes, enabling them to thrive in a competitive marketplace.