ADT+ Retention and Customer Service Representative

The ADT+ Retention and Customer Service Representative role focuses on retaining customers who wish to cancel their ADT services by acting as an expert problem solver in a retention and sales capacity. The position involves handling high volumes of incoming cancellation calls, proactively identifying opportunities, and recommending long-term solutions to increase brand loyalty and reduce repeat calls. This role requires strong customer service and sales skills to persuade, upsell, and negotiate solutions while maintaining professionalism and empathy.