Remote IT Service Coordinator (MSP)
Optinizer
About this role
A Remote IT Service Coordinator supports a U.S.-based Managed Service Provider (MSP) by managing service tickets, scheduling, and workflow efficiency. The role ensures smooth operations between clients, engineers, and internal leadership while maintaining service-level agreements and client satisfaction.
Skills
Qualifications
About Optinizer
optimiser.comOptimiser is a cloud-based business management platform that provides modular SaaS applications—centered on CRM—for sales, marketing automation, customer service, HR and back-office processes. Its integrated tools (touchpoint tracking, project management, analytics and document/e-sign capabilities) help small and mid-sized organisations automate workflows, unify customer data, and improve customer experience. Optimiser positions itself as an easy-to-configure, customizable solution with implementation support and integrations to fit industry-specific needs.
About Optinizer
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$272k – $386k
per year