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Remote Service Experience Coordinator at Murgado Automotive Group - ApplyBlast

Remote Service Experience Coordinator

Murgado Automotive Group

1 month ago

3.3 on Glassdoor

Miami, Florida, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Remote Service Experience Coordinator is responsible for owning the guest's experience for all remote and mobile services provided by Ocean Cadillac, ensuring every touchpoint reflects the Cadillac ownership standard. This customer-experience role serves as the single point of accountability for making the service process feel effortless and premium, from the initial phone call to the vehicle's return. The position integrates mobile service advising, roadside assistance, loaner coordination, and appointment setting into a seamless client journey.

Responsibilities

Coordinate full lifecycle of remote and mobile service interactions
Manage loaner vehicle fleet availability and client assignments
Field roadside emergency requests and coordinate towing dispatch

Skills

About Murgado Automotive Group

murgadoautomotivegroup.com

Headquarters

Miami, Florida, United States

Company Size

1001-5000 employees

Founded

2001

View Profile

Murgado Automotive Group is a multi-location dealership group headquartered in Miami with showrooms in Miami, Stuart and Jacksonville (FL), Edison (NJ), Chicago (IL), and Richmond (VA). The group offers a large selection of new and pre-owned vehicles and provides full dealership services including sales, financing, service and parts. Their website features online inventory, digital retail tools and scheduling to help customers browse vehicles and customize payments remotely. Murgado positions itself as a regional dealer network serving drivers across Florida, the Midwest and the Mid‑Atlantic.