ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

(Remote) Vice President, Support Services at Altera Digital Health - ApplyBlast

(Remote) Vice President, Support Services

Altera Digital Health

5 months ago

3.1 on Glassdoor

Remote

Full Time

Executive

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

As a Vice President of Support Services at Cayenta, a division of Harris, the role provides strategic leadership for the client support organization serving utility and municipal clients across North America. This executive position ensures operational excellence and client satisfaction while driving recurring revenue growth and financial performance for the support department. The candidate will lead a multi-tiered team, manage complex incidents, and partner with product and sales teams to enhance service delivery and client retention.

Responsibilities

Develop and execute strategic direction for support services function
Lead and mentor multi-tiered team of support managers and analysts
Drive financial performance including recurring revenue forecasting and OPEX management
Spearhead pricing initiatives and oversee contract renewals to mitigate client attrition
Serve as executive escalation point for critical CIS/ERP incidents and disruptions

Skills

Qualifications

Bachelor's degree in Business Administration, Information Technology, or Computer ScienceMinimum 10 years of progressive experience in customer or technical support roles5 years in a senior leadership or executive capacity

About Altera Digital Health

alterahealth.com

Company Size

5001-10000 employees

View Profile

Altera Digital Health is a global healthcare IT company with more than 30 years of experience helping health systems and provider organizations modernize and optimize electronic health records (EHRs). They deliver solutions and services across EHR usability, interoperability, infrastructure modernization, and managed services to improve clinical workflows, data exchange, and operational performance. Altera partners with organizations of all sizes worldwide to provide consulting, technical implementation, and ongoing support that unlocks better patient care and measurable value from health IT investments.