[Remote] VoIP Support Engineer

Convoso(2 months ago)

HybridFull TimeSenior$100,515 - $135,487 (estimated)QoS & Carrier Solutions

About this role

A VoIP Support Engineer at Convoso is a senior technical role on the QoS & Carrier Solutions team focused on supporting the carrier ecosystem and voice infrastructure that power the company’s contact center platform. The position contributes to the company’s mission of delivering high-quality voice and messaging experiences through engineering projects and cross-functional collaboration. The role operates in a fast-paced environment with significant opportunities for technical growth and mentorship.

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Required Skills

VoIP Analysis
SIP Routing
RTP Troubleshooting
Packet Debugging
QoS Monitoring
Carrier Integrations
SBCs
Asterisk
OpenSIPS
Linux Systems

+9 more

About Convoso

convoso.com

Convoso is an AI-powered cloud contact center platform that provides outbound dialer software and call center tools designed to boost contact rates and revenue. The platform includes predictive, progressive, and power dialing, automated lead management and routing, speech analytics/AI-driven lead prioritization, and real-time reporting. Convoso also offers compliance and call recording, CRM and third‑party integrations, and workforce/agent management features to optimize operations. Enterprises and contact centers use Convoso for its automation, configurable dialing strategies, and analytics to improve efficiency and conversions.