CHR1001CBN

Remote Workforce Management Planning Analyst

CHR1001CBN

7 days ago
Remote
Full Time
Senior
0 applicants
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CHR1001CBN
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About this role

A Workforce Management Planning Analyst at CBN analyzes contact and staffing data to forecast contact volumes and required staffing for client projects. The role involves creating staffing plans based on historical data and making decisions on staffing needs to meet organizational demands.

Skills

Qualifications

BA/BS in Business or Mathematics2+ years' experience in contact center environment1+ years' experience using WFM enterprise softwareKnowledge of Verint Impact 360 WFM enterprise or similar softwareKnowledge of Interactive Intelligence platform
CHR1001CBN

About CHR1001CBN

cbn.com

CBN, the Christian Broadcasting Network, is a global Christian ministry that uses mass media and humanitarian outreach to prepare nations for the coming of Jesus Christ. It distributes faith-based programming and resources via television, radio, and digital platforms, alongside relief and charitable initiatives. The organization focuses on evangelism, discipleship, and humanitarian aid, striving to bring hope to communities worldwide. Through a broad media footprint and charitable programs, CBN seeks to share a gospel-centered message while meeting tangible needs.

About CHR1001CBN

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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