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Renewal Manager

Genesys

6 days ago

Remote

Full Time

Senior

1 applicant

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About this role

A Senior Enterprise Customer Success Manager at Genesys drives the continuity and growth of recurring revenue by managing the renewal lifecycle and influencing long term customer value. This role impacts retention, expansion, and customer experience outcomes at scale through cross-functional collaboration and expertise in subscription economics.

Skills

Qualifications

Bachelor’s degree or equivalent professional experience5+ years of experience in renewals, account management, or quota carrying sales roles within a global technology organizationProven track record of achieving or exceeding retention, renewal, or revenue targetsStrong ability to forecast revenue accurately and manage pipeline visibility across multiple accountsDemonstrated expertise in negotiation, conflict resolution, and stakeholder management across customer and internal teams

About Genesys

Genesys is a customer experience and contact center technology company that provides cloud-based and on-premises solutions for customer engagement, call center operations, and AI-powered experience orchestration.

Recent company news

[8-K] Quarta-Rad, Inc. Reports Material Event | QURT SEC Filing - Form 8-K

4 weeks ago

Salesforce, ServiceNow Invest $1.5 Billion in Genesys

Jul 31, 2025

New Lawsuit Accuses Genesys of Recording Domestic Violence Hotline Communications Without Permission

Apr 15, 2025

Organizations Continue to Choose Genesys Cloud AI to Transform Customer and Employee Experiences in the Third Quarter of Fiscal Year 2025

Dec 12, 2024

Genesys confidentially files for US IPO as AI boom drives demand

Oct 21, 2024

About Genesys

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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Salary

$68k – $120k

per year

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