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Renewals Manager at Hightouch - ApplyBlast

Renewals Manager

Hightouch

5 months ago

4.7 on Glassdoor

Remote

Full Time

Executive

2 applicants

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About this role

A Renewal Manager at Hightouch is a key member of the Customer Success organization responsible for driving strategic renewals and contract extensions for a portfolio of enterprise clients. The role involves managing the end-to-end renewal process, including qualification, negotiation, and forecasting, while collaborating closely with account executives to demonstrate product value. Success in this position requires fostering strong customer relationships to protect revenue and secure growth within existing accounts.

Responsibilities

Develop and execute renewal strategies for a portfolio of strategic accounts
Drive the end-to-end renewal negotiation and contract closure process
Monitor rolling forecasts and communicate renewal risks to internal stakeholders
Collaborate with cross-functional teams to maximize account growth opportunities
Leverage customer data to assess account health and guide renewal discussions

Skills

Qualifications

2+ years in Renewal Management, Account Management, or Customer Success

About Hightouch

hightouch.com

Headquarters

San Francisco, California, United States

Company Size

51-200 employees

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Hightouch is a warehouse‑native customer data and AI platform (a reverse‑ETL CDP) that helps marketers personalize and target customers by operationalizing data from their data warehouses into marketing, sales, and product tools. It provides connectors and syncs to activate unified customer profiles across channels and automate workflows so teams can launch campaigns faster. Hightouch also offers AI Agents to help marketers brainstorm, automate strategy, and accelerate campaign creation — aiming to “solve data” so marketers can focus on strategy and creativity.