Renewals Representative

New Relic(14 days ago)

RemoteFull TimeSenior$80,000 - $120,000Customer Success

About this role

This role involves managing customer accounts, focusing on renewal processes and identifying growth opportunities to deepen client relationships. It emphasizes strategic planning, negotiation, and aligning SaaS solutions with customer needs to maximize long-term value. The job is pivotal in driving revenue and ensuring customer success within a SaaS environment.

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Required Skills

CRM
Negotiation
Account Management
SaaS
Renewals
Upselling
Cross-selling
Analytics
Customer Success
Stakeholder Management

About New Relic

newrelic.com

New Relic is a cloud-based, all‑in‑one observability platform (New Relic One) that helps engineers monitor, debug, and improve their entire software stack. It combines APM, infrastructure and container metrics, distributed tracing, logs, dashboards, alerts, and many integrations into a single UI and query language, with Quickstarts that make instrumentation fast. Offered as SaaS with a free tier (no credit card required), New Relic is built for developers and operations teams to accelerate troubleshooting, optimize performance, and gain end‑to‑end visibility across services and cloud environments.

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