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Representative, Customer Service at Edwards Lifesciences - ApplyBlast

Representative, Customer Service

Edwards Lifesciences

4 months ago

3.9 on Glassdoor

Warsaw, Poland

Onsite

Full Time

Junior

0 applicants

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About this role

An Order Management Specialist at Edwards Lifesciences manages the full order lifecycle, including entry into JDE, inventory checks, and credit orders while resolving customer inquiries and complaints. The role involves coordinating returns with the QA department, maintaining backorder reports, and supporting EDI administration within a cross-functional customer service environment.

Responsibilities

Manage orders throughout the full order lifecycle including entry and verification
Check inventory availability and maintain backorder reports for accuracy
Coordinate returned goods complaints and resolve discrepancies with QA
Process credit orders and manage pricing adjustments in the system
Respond to customer inquiries regarding order status and related issues