Research & Customer Insights Manager [Temp 12 Months]

The Research and Customer Insights Manager leads ESB Networks' customer research and insights programme, translating robust evidence into actionable recommendations to improve customer experience and inform business planning. The role involves managing the annual research programme, generating insights through quantitative and qualitative methodologies, and delivering analysis on brand health, customer satisfaction, and marketing performance. It also requires leading a small team, managing research budgets, and maintaining robust governance and quality-assurance processes.