Research Lead, Conversational AI
ASAPP
About this role
The Research Lead, Conversational AI & Speech at ASAPP leads and grows a team of researchers focused on spoken conversational AI and speech language models. The role combines individual-contributor research with strategic leadership to explore fundamental questions and translate findings into real-world, domain-specific solutions. The Lead will leverage large-scale product data, guide long-term research programs, and collaborate closely with product and engineering teams to deploy impactful AI features. This position is based in Argentina within a globally distributed, high-growth startup environment.
Skills
Qualifications
About ASAPP
asapp.comASAPP is an AI-native, agentic enterprise platform that automates customer interactions and powers branded AI agents for large contact centers. Its solutions combine autonomous AI agents with real-time agent assist to automate complex workflows, boost agent productivity, and deliver omnichannel experiences across voice, chat, and SMS. Delivered as enterprise SaaS with deep integrations into contact center systems, ASAPP targets CX leaders and digital transformation teams looking to scale automation, reduce cost, and improve customer experience. The company is led by CEO Priya Vijayarajendren and serves global enterprises.
Recent company news
ASAPP Appoints Somesh Khanna to Board of Directors
1 month ago
ASAPP Expands AI Platform for Contact Center Leaders
Sep 16, 2025
JetBlue Transforms Customer Experience with AI
Sep 21, 2025
Call center AI firm ASAPP raises $120 mln, valued at $1.6 bln
May 19, 2021
ASAPP Named a Leader in Digital Customer Interaction Solutions by Top Independent Research Firm
Jun 20, 2024
About ASAPP
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$134k – $177k
per year