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Resolution Analyst at Northwest Bank - ApplyBlast

Resolution Analyst

Northwest Bank

10 months ago

2.9 on Glassdoor

Warren, PA

Onsite

Full Time

Medior

0 applicants

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About this role

The Resolution Analyst identifies applicable laws and regulations related to customer complaints and handles research, investigation, negotiation, and resolution of customer appeals and grievances. The role ensures document and data integrity and maintains regulatory compliance across nontraditional banking business units. The analyst prepares findings and executive/board summary reports and collaborates with product, service, and compliance teams to reduce and remediate complaints.

Skills

Qualifications

Bachelor's Degree in Business or Related Field

About Northwest Bank

northwest.bank

Headquarters

Warren, Pennsylvania, United States

Company Size

1001-5000 employees

Founded

1896

View Profile

Northwest Bank is a full-service financial institution offering personal and business banking products including checking and savings accounts, home loans, credit cards, auto and personal loans, and wealth management services. The bank serves personal, small business, and commercial customers with digital banking tools and a relationship-focused approach. Northwest Bank is a subsidiary of Northwest Bancshares, Inc. and is a Member FDIC.