Resolution Analyst

Northwest Bank(2 months ago)

Warren, PAOnsiteFull TimeMedior$74,410 - $100,611 (estimated)Compliance

About this role

The Resolution Analyst identifies applicable laws and regulations related to customer complaints and handles research, investigation, negotiation, and resolution of customer appeals and grievances. The role ensures document and data integrity and maintains regulatory compliance across nontraditional banking business units. The analyst prepares findings and executive/board summary reports and collaborates with product, service, and compliance teams to reduce and remediate complaints.

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Required Skills

Complaint Investigation
Root Cause
Regulatory Compliance
Report Writing
Microsoft Office
Customer Service
Communication
Risk Management
Data Integrity
Negotiation

+3 more

Qualifications

Bachelor's Degree in Business or Related Field

About Northwest Bank

northwest.bank

Banking built around your business. What makes a great banking partner? A team that acts as an extension of your company. Understands all angles of your business. Develops realistic plans for achieving your current and future goals. All so you can focus on what you do best. See how Northwest 360 can increase the value of you.

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