Resolution Specialist--Bilingual, Collections

The Bilingual Resolution Specialist ensures timely management of arrears in accordance with company policy, focusing on delinquent account investigation and portfolio administration. This role involves minimizing financial exposure, assisting clients with budgeting, and handling various collection processes including bankruptcy assessments and fee collections. The position requires strong communication skills, bilingual proficiency in French and English, and the ability to work in a fast-paced office environment.