Resolution Specialist--Bilingual

First National is hiring a Bilingual Resolution Specialist to manage delinquent accounts within the collections portfolio, ensuring timely resolution while minimizing monetary losses and maintaining corporate image. The role involves investigating arrears, administering settlements, assisting clients with budgeting, and processing various financial filings in compliance with company policy and AML requirements. Reporting to the Manager, Collections, this position requires strong communication and analytical skills to assist homeowners and investors in correcting financial issues.