ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Resolution Specialist at Airbnb - ApplyBlast

Resolution Specialist

Airbnb

1 month ago

4.1 on Glassdoor

Gurugram, Haryana, India

Hybrid

Full Time

Junior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

As a Resolution Specialist within the Airbnb Customer Support team, you will serve as the initial point of contact for the global community, addressing inquiries and resolving complaints efficiently. The role involves managing inbound and outbound communications via phone, email, and messages while maintaining empathy and professionalism. You will work 24x7 rotational shifts to support North America time zones from a designated office or home office in Delhi or Gurgaon.

Responsibilities

Handle inbound and outbound customer inquiries via phone, email, and messages
Resolve customer complaints and mediate disputes with empathy and fairness
Research and troubleshoot issues using knowledge resources to provide timely solutions

Skills

About Airbnb

airbnb.com

Headquarters

Rome, Lazio, Italy

Company Size

5001-10000 employees

Founded

2007

View Profile

Airbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.