Resolutions Analyst

Concord Servicing(6 days ago)

Mexico City, MexicoOnsiteFull TimeTrainee$37,464 - $51,413 (estimated)Contact Center

About this role

A Resolutions Analyst in the Contact Center department works within the Quality Assurance function in the financial services industry. The role involves analyzing and resolving customer issues and ensuring quality standards are met.

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Required Skills

Customer Service
Problem Solving
Communication
Data Analysis
Quality Assurance

Qualifications

High School or Equivalent

About Concord Servicing

myaccountinfo.com

This is a white-label, secure customer account portal that lets clients access their accounts using an Account Number and Password, with options to register and recover passwords. The platform supports self-service and ongoing engagement through a feedback system and privacy resources. It integrates with enterprise customer-service tooling (notably Genesys) and employs modern UI elements like toasters and modal dialogs for a polished, interactive experience. The site also shows localization support and branding options, indicating a branded, privacy-conscious portal designed for businesses needing a customized client portal.

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