Resolutions Specialist

As a Resolutions Specialist, you will support the assessment and resolution of escalated complaints, with a particular focus on matters referred to external dispute resolution. You will research complex superannuation and insurance issues, review relevant legislation and fund rules, and prepare clear, evidence-based submissions and responses for members and the Australian Financial Complaints Authority. Working with teams across the organisation, you will help ensure each matter is considered carefully, communicated professionally, and managed in line with the dispute resolution framework.