Australian Financial Complaints Authority
The Resource Coordinator at AFCA develops and publishes rosters, schedules activities for Customer Service Officers, and monitors real-time phone, web chat, and case handling queues to align resources with customer demand. The role uses forecast data and performance reporting to advise leadership on resource allocation, optimise daily coverage, and recommend improvements for operational efficiency.
Headquarters
Melbourne, Victoria, Australia
Company Size
501-1000 employees
Founded
2018
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Australian Financial Complaints Authority.
Australian Financial Complaints Authority didn’t post a salary, so this is our estimate from similar listings.
30% above the average for this role