Resource Planning Analyst
Motorway(6 hours ago)
About this role
Motorway is seeking a Workforce Planning Analyst to support contact centre operations through demand forecasting, scheduling, and performance analysis across multiple communication channels. The role focuses on optimizing resource allocation, tracking operational KPIs, and providing insights to enhance service delivery.
Required Skills
- Workforce Planning
- Data Analysis
- Excel
- Contact Center
- WFM Systems
- Performance Monitoring
- Operational Reporting
- Stakeholder Communication
- Capacity Planning
- Omnichannel
About Motorway
motorway.co.ukMotorway is a car selling platform that connects individuals with over 7,500 registered dealers, facilitating a seamless and competitive selling experience. The service promises a fast, easy, and 100% free process to get the highest offers for cars, including options for free home collection and swift payment. Customers appreciate Motorway for its hassle-free approach, allowing sellers to sell their vehicles without the traditional burdens of private sales.
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