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Workforce Planning Analyst at Motorway - ApplyBlast

Workforce Planning Analyst

Motorway

12 days ago

3.6 on Glassdoor

Brighton, England, United Kingdom

Onsite

Full Time

Medior

0 applicants

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About this role

This role serves as a critical link within the Workforce Planning Team, directly supporting Contact Centre teams to achieve Service Delivery Plans and meet Service Level Agreements. The position involves developing demand forecasts, creating agent schedules, and utilizing tools like Calabrio and Zendesk to optimize resource allocation across voice, chat, email, and ticket channels. The analyst provides deep insights into KPI performance and productivity metrics to drive efficiency and mitigate operational risks.

Responsibilities

Develop accurate demand forecasts and capacity plans across all channels
Create and distribute agent schedules to optimize resource allocation
Track real time performance and implement dynamic intraday adjustments

Skills

About Motorway

motorway.co.uk

Headquarters

London, England, United Kingdom

Company Size

201-500 employees

Founded

2017

View Profile

Motorway is a UK car selling platform that connects sellers with a nationwide network of over 8,000 verified dealers bidding in a daily online auction. It offers a free valuation, no upfront fees, and free home collection with same-day payment, helping sellers get the best price without the hassles of private sales.