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Resource Planning Analyst at Intrum - ApplyBlast

Resource Planning Analyst

Intrum

3 months ago

2.9 on Glassdoor

Glasgow, United Kingdom

Onsite

Full Time

Senior

0 applicants

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About this role

A Resource Planning Analyst at Intrum focuses on forecasting demand and planning staffing levels to ensure operational readiness and efficiency. The role involves building capacity plans, managing schedules, and providing data-driven recommendations to support informed decision-making across customer operations. You will partner with operational leaders to align workforce strategies with business objectives while adhering to the FCA's Consumer Duty.

Responsibilities

Forecast short, medium, and long-term demand using data and business insights.
Translate forecasts into clear resource requirements including FTE and skill mix.
Build and maintain capacity plans to ensure optimal staffing levels.
Create and manage schedules, shift patterns, and rotas aligned to demand.
Monitor performance through variance analysis and continuous reforecasting.

Skills

About Intrum

intrum.com

Headquarters

Nacka, Stockholm, Sweden

Company Size

10001+ employees

Founded

1898

View Profile

Intrum is Europe’s leading provider of ethical debt collection and credit management services, helping businesses improve cash flow, recover overdue invoices, and manage credit risk while supporting individuals in regaining financial control. Our commitment to sustainable payments, financial wellbeing, and responsible lending ensures long-term economic resilience and effective receivables management.