Resource Planning Officer
LE001 AQA Education(13 days ago)
About this role
AQA is seeking a Resource Planning Officer to support the efficient delivery of customer service in its contact center. The role involves demand forecasting, capacity planning, scheduling, and monitoring performance across contact channels to improve customer experience. The position emphasizes data analysis, collaborative planning, and continuous improvement within a supportive, values-driven organization.
Required Skills
- Excel
- Workforce Management
- Data Analysis
- Forecasting
- Capacity Planning
- Stakeholder Engagement
- Performance Monitoring
- Scheduling
- Reporting
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